Questions & Answers
Question 1: What countries do you ship to?
We want the world to sleep deep! We ship to the following:
- New Zealand
- United States of America
- United Kingdom
- Most of Europe
- South Africa
- Hong Kong
If you are outside these zones, please message us and we will make a special consideration.
Question 2: What country are you based from?
We are an Australian company here to show the world how we sleep.
Question 3: How long is shipping?
Generally it takes 4-12 business days but due to the current pandemic happening world wide it can be a slightly slower process unfortunately.
Question 4: Do I need to wash the pillow before using it?
As you spend 8 or more hours on your pillow daily, we recommend an initial wash for hygienic reasons.
Question 5: Will this pillow affect my allergies?
Our materials are machine washable and air permeable creating allergy free material.
Question 6: Do you offer any guarantees?
Our pillows are luxury personified.
We are after only after the highest quality material and design.
We offer 3 years of Deep Sleep, Guaranteed.
Question 7: How do i wash my pillow?
Please see the caring for my pillow section on the home page.
Question 8: Can the pillow reduce back pain?
The design and supportive nature can assist with sleeping posture thus correcting and aligning your body giving you a restful sleep.